What is the lead time for shipping/delivery?
Local Orders: 1-2 working days (Excludes Public Holidays & Weekends)
International Orders: 3-4 working days
What are the Customs Duty & Tax charges involved in international deliveries?
Orders shipped outside of the local country may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subjected to such import tax, customs duty and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
What are the shipping charges for my order?
Shipping charges for local orders are to be covered entirely by TC Acoustic and payment fee at checkout is the net price for the order unless stated otherwise.
Shipping charges for International orders are to be covered fully by recipient at checkout. Custom, duties & taxes may be chargeable subjected to recipient’s destination country. Refer to custom, duties & taxes for more information.
How do I change my delivery address?
You may contact us or drop us a WhatsApp message at +6596409184 for immediate assistance. Alternatively, do drop us an email at firstname.lastname@example.org. You may quote your order number for verification purposes.
What do I do when I missed a scheduled delivery?
Don't panic! Simply contact us or drop us a WhatsApp message at +6596409184 for immediate assistance. Alternatively, do drop us an email at email@example.com. You can also quote your order number for verification purposes.