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Shipping FAQ

What is the lead time for shipping/delivery?

For Non Pre-order Items
In light of the current COVID-19 situation: Small Parcel (Sonos Boost, Sonos Roam, Sonos Sonos One and Sonos SL)It will be delivered to the nearest SF locker to your shipping location. Within the next 2 working days, you will receive a message to inform you which locker it will place in and a user guide on how to retrieve.

If you would like to choose your preferred locker instead, you may reach out to our livechat. Our helpful agent will assist you accordingly.

Large Parcel (Other Sonos Speakers and Klipsch Speakers): Your order will be shipped out within 2 working days to your indicated address. Delivery lead time varies depending on your location within Hong Kong, but you can generally expect it to reach you within 2-3 days after your order has been shipped.

For Pre-order Items
You can refer to the estimated delivery date on the product listing page that you saw before you add your items to cart.

If you have any queries, feel free to reach out to our friendly agents over at our Live Chat!

What are the Customs Duty & Tax charges involved in international deliveries?
Orders shipped outside of the local country may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subjected to such import tax, customs duty and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

What are the shipping charges for my order?
Shipping charges for local orders are to be covered entirely by TC Acoustic and payment fee at checkout is the net price for the order unless stated otherwise.
Shipping charges for International orders are to be covered fully by recipient at checkout. Custom, duties & taxes may be chargeable subjected to recipient’s destination country. Refer to custom, duties & taxes for more information.

How do I change my delivery address?
Speak to us on live chat, or drop us an email at info@tcacoustic.asia. You may quote your order number for verification purposes.