Our 45 day return policy / Your right to withdraw the purchase
We are confident that you will love your new Sonos product, however, if you are unsatisfied for any reason, simply let us know within 45 days. We will refund the full purchase price, and we will even cover the shipping cost back to us.
In order to return your Product under the return policy, please check that:
1. You have purchased the product directly from trysonos.hk ;
2. You have contacted TC Acoustic and begin the return process within 45 days from the original shipment date;
3. The product is returned in the original Sonos packaging, with all materials included, and in new or as-new condition (without scratch, dent, stains, or any signs of wear and tear); and
4. You strictly follow the return instructions as set out below.
What you need to do if you want to return a product:
- Contact our customer service team by filling out the return form here.
- You will receive an email from our team within 48 hours to find out more about the condition of your product, and for the arrangement of the collection date.
- Return the product within 14 days from the arrangement of collection
- Once the item has been checked by our team and product condition is ideal, you will receive your refund or a repaired or replacement product
You may expect to see a credit to your account within 10 – 15 working days. Credit will be issued in the same manner as your original purchase payment.
A defective Sonos product? This is our warranty.
We stand for the quality of our Sonos products. We offer a one (1) year full warranty on all products sold. The details of this warranty are set out in our End User License and Warranty Agreement (EULA). A summary of the conditions of the Sonos Warranty is set out below. In the event that there is any conflict between this summary and the EULA, the EULA will control.
Your local consumer protection laws may provide additional rules on warranty. The Sonos Warranty does not in any way restrict the rights that you may have under such rules.
The Sonos Warranty covers defects in materials and workmanship in every Sonos product for one (1) year from the date of shipment from Sonos or the date of the original retail purchase from an Authorised Sonos Dealer. The Sonos warranty does not guarantee that Sonos products will at all times operate without interruption or will be error-free, or that all errors may be corrected.
If you have a valid claim under the Sonos Warranty and have returned the product in accordance with the procedure set out below, we will repair or replace the defective product free of cost.
If we determine that the problem is not covered under the Sonos Warranty, we will notify you and inform you of service or replacement alternatives that are available to you for an additional fee.
The warranty period is not extended if we repair or replace your product.
Your Sonos Warranty is transferable with ownership, so if you give or sell the Sonos product to someone during the guarantee period, it's still covered.
There are some exclusions to the Sonos Warranty, including but not limited to:
- Problems that result from external causes such as accident, abuse or misuse;
- Use that is not in accordance with Sonos' product instructions;
- Products with missing or altered serial numbers;
- Products which have had their housings opened or are otherwise tampered with; or
- Problems caused by using third party accessories, parts, or components.